The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
(Paperback) by Robert Spector (Author), Patrick D. McCarthy (Author) 3/05 ca uk de fr jpLessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
(Hardcover) by Robert Spector (Author) 1/00 ca uk de fr jpThe Nordstrom Way: The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
(Hardcover) by Robert Spector (Author), Patrick D. McCarthy (Author) 11/99 ca uk de fr jp
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