ASOS.com Online Fashion Retailer T-Shirts Vests Hoodies Sweatshirts Jumpers Cardigans
Jackets Coats Trousers Chinos Review
ASOS
https://www.asos.com
https://www.asos.com/us/
Getting a promo code
Discount or promo for students
Payment, Promos & Gift Vouchers
https://www.asos.com/au/
STYLE FEED
Style advice, shopping tips and outfit inspiration
https://www.asos.com/women/
https://www.asos.com/men/
ASOS.com is a popular online fashion retailer offering a huge range of trendy outfits, women's and men's clothing, accessories, shoes, and beauty products from their own ASOS Design brand as well as hundreds of other labels. It's known for trendy, affordable styles with frequent sales, new arrivals, and inclusive sizing options.
Common Positives
Wide selection of trendy, affordable fashion with frequent discounts.
Easy browsing and some customers still praise quick delivery (when it works) and good product quality for the price.
Free or easy returns are appreciated by some loyal shoppers.
Major Complaints
Poor customer service — Slow/unhelpful live chat (often AI-based with abrupt endings), no easy phone or email support, and unresolved issues.
Delivery problems — Delays, lost packages, non-delivery, unreliable couriers, and missed estimated dates (especially around holidays like Christmas 2025).
Returns & refunds issues — Delays in processing refunds, rejected returns (e.g., for minor wear or late by a day), charges for excessive returns, and accounts being restricted or blocked.
Product quality — Some reports of defective items arriving (e.g., broken elements or poor condition).
While some long-time customers have had positive experiences in the past, many report a noticeable decline in service over the last year or so.
Bottom line — ASOS still offers great variety and deals if you're okay with potential risks (especially on returns/delivery). Many people shop there successfully, but recent trends suggest caution: check product reviews on the site, avoid premium delivery if you're in a problematic area, and be prepared for possible customer service hassles. If reliability is key, some shoppers have switched to other retailers lately.
Strengths
Wide product range: Fashion for men and women, including casual, chic, streetwear, bridal, plus-size, and accessories.
Affordable pricing tiers: Products span , $, $$$ categories, appealing to budget-conscious shoppers.
Occasional free shipping: Orders over $70 may qualify for free delivery.
Positive niche feedback: Some marketplace buyers report excellent customer service and smooth exchanges.
Sustainability concerns: ASOS scores “Not Good Enough” on sustainability metrics, with no recycling program.
Hidden costs: While prices look affordable, shipping and return fees can add up.
Inconsistent experiences: Marketplace reviews are far more positive than main site reviews, indicating variability depending on seller.Practical Advice
If shopping on ASOS, double-check sizing charts and avoid items marked “final sale” (non-returnable).
Consider using secure payment methods (PayPal, credit card) to protect against refund disputes.
Bestsellers
T-Shirts & Vests, Hoodies & Sweatshirts, Jumpers & Cardigans, Jackets & Coats, Trousers & Chinos, Jeans, Joggers, Loungewear, Activewear, Co-ords, Fleeces, Polo shirts, Premium, Shirts, Shorts, Socks, Suits & Tailoring, Swimwear, Tracksuits, Underwear
Fashion & Clothings Stores
Kids Clothing
T-Shirts
Underwear & Intimate Apparel
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Swimsuits